Shipping policy

Shipping Policy

Effective Date: August 7, 2026

Website URL: www.kidsstemtoy.com

At Kids STEM Toy, we are dedicated to delivering your order accurately, in good condition, and on time. This Shipping Policy details our processing schedules, shipping methods, delivery timeframes, and fees.

1. Order Processing Times

  • Standard Processing: All orders are processed within 2 to 7 business days (excluding weekends and official public holidays) after receiving your order confirmation email.

  • Order Tracking: Once your order has dispatched, you will automatically receive a shipping confirmation email containing a tracking number and a link to trace your package in real time.

  • Order Cut-Off Time: Orders placed after 2:00 PM local time on Friday will begin processing on the following business day (Monday).

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed clearly at checkout based on package weight, dimensions, and destination.

Domestic Shipping (Standard & Expedited)

Shipping Option Estimated Delivery Time Shipping Cost
Standard Ground Shipping 3 – 5 Business Days $9.99 Flat

Note: Delivery times are estimates provided by courier partners and are not strictly guaranteed.

3. International Shipping

We offer international shipping to select countries worldwide.

  • International Transit Times: International orders typically arrive within 7 to 15 business days, depending on the destination and local postal service speed.

  • Customs, Duties, and Taxes: Your order may be subject to import duties, value-added taxes (VAT), or customs fees levied by the destination country once the shipment arrives. Kids STEM Toy is not responsible for these charges. All import taxes and fees are the sole responsibility of the customer/recipient.

4. Address Changes & Correct Information

  • Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If you notice an error in your shipping details, please contact us immediately at info@kidsstemtoy.com. Once an order has shipped or been dispatched to the carrier, we are unable to alter the delivery address.

5. P.O. Boxes & APO/FPO Addresses

  • Standard shipping options generally support delivery to P.O. Boxes and military APO/FPO addresses.

  • Express or overnight shipping methods may require a physical residential or commercial street address and cannot be delivered to a P.O. Box.

6. Damaged, Lost, or Delayed Shipments

  • Damaged in Transit: If your package arrives damaged, please inspect the box and its contents immediately. Contact us within 48 hours of delivery at info@kidsstemtoy.com with your order number and photos of the damaged packaging and product.

  • Lost Packages: If your tracking link shows your package as "Delivered" but you have not received it, please check with household members and neighbors first. If the package remains missing after 24 hours, contact us so we can initiate a formal trace with the logistics carrier.

  • Delays Outside Our Control: Kids STEM Toy is not liable for shipping delays caused by carrier disruptions, severe weather, natural disasters, or customs clearance procedures.

7. Contact Us

If you have questions or concerns regarding the status of your shipment, please reach out to our support team: